Originally Posted by sulkair

I made the mistake of sitting in the boarding area whilst waiting for my very late airplane to hit the gate. A very upset woman zero'd in on me, grabbed her stuff and moved to the chair right beside me.

"You work for Frontier?" She asked.

She unleashed a litany of complaints, including how her vacation was ruined, the rudeness and apathy from gate agents in more than one airport, Frontier's unwillingness to make things right, and on and on. Not to mention the 4ish hour delay we were now on, as she tried to get home.

I was awash with competing feelings. Embarrassment, irritation, defensiveness, more disillusionment, empathy, concern for MY future, confusion, regret for sitting in the boarding area, and on and on. Make a long story short, I found myself ill equipped to answer her. Somehow to quip "what did you pay for your ticket?" just seemed wrong on every level.

The thrust of her anger came form Frontier's inability to rebook on other airlines, and the complete lack of concern about her situation from station personnel.

Ultimately I explained to her Frontier fired the station personnel and they were rehired to do 1/3 more work for 1/3 less compensation with the contractor that replaced them. They ain't happy!

Next I explained she chose to take the city buss across the metro-plex as opposed to the Taxicab or Limousine service. ...But then again even a city bus more of less guarantees you arrive when you imagine you will.

She did have nice words for the flight attendants and pilots.

Don't know where I'm going with this, but perhaps dumping the station people was a bit premature. I understand it was a business decision they feel had to be made, but maybe waiting a year or two until other kinks were worked out might have avoided this compounding effect.