Because I don't see it from a passenger point of view...

I have traveled on SWA several times recently (full revenue) and not only are the FA's rude old hags but the service has sucked lately.

What gives?

Company bean counters cutting corners?

No gate claim bags.

The agent let me preboard since he knew I was OAL.

"If you pre board no exit row PERIOD!" (In verbatim from FA) What a b!tch.

Has there been a decline in the LUV department amongst employees?

Just curious..