Originally Posted by
SayAlt
What "gives" is your use of the words "recently" and "lately". To answer your question and understand it, you should understand a few things.
Their core customer base has been flying them longer than a decade. For ex, I started flying SWA out of DAL as a boy when one stood a very good chance of running into Herb Kelleher on a flight serving drinks and peanuts.
Decades later, 9/11 came along and SWA, alone among airlines, didn't lay off a single pilot, bag handler, or gate agent. The exec. suite even made a scheduled $179 million payment into a co. retirement plan during those uncertain times. In addition to all that, it has never sniffed bankruptcy and made a profit in every year of it's existence. Out of literally thousands of trips on SWA with innumerable connecting flights, they've never lost one of my checked bags and I usually arrive at my destination on time.
If I had to chose one word to describe SWA, in an industry fraught with risk, that word would be "reliable".
One can "rave" about SWA in any number of different ways. It has historically been a reliable company that gives the greatest value for your traveling dollar. It has been a reliable and safe investment for your stock portfolio. It's safety record is impeccable. It flies Boeing aircraft. I can go on and on.
Disclosure: never worked there, been a customer since the '70s, and I own the stock. Yes, I drank the kool-aid a long time ago, but the company and it's performance justified it and continues to do so.
So I have to be a customer since the 70's to get respect from some old hag giving me her version of LUV?
With all do respect I don't care about your portfolio, profitability or running into Herb.
All I know that my past experiences LATELY, have not been good in my opinion as a full revenue passenger. Believe me that I am not in the least a demanding customer.
I run into rude FA's, supervisors that don't know proper protocols and then tell me that they are trying to help me when in fact they are doing just the opposite.
I was merely asking that if there has been internal issues with labor so people are irked or am I just getting the bad apples as one said.
That's it. No analysis, history, Boeing airplanes, stocks, drinks with Herb.