Originally Posted by
dundem
I know it doesn't make sense that they should be able to do it, I called the carrier beforehand and they told me that they do not even list over the phone and that I should list and check-in at the gate. I explained this to the TSA agent to no avail.
I try my best to not create waves at the airport as I'm in uniform and don't want to reflect poorly on my company; however, in future I will have to be less passive.
There's a line between making someone/someplace look bad and being overly inconvenienced. When it comes down to them being wrong and causing me to miss a flight I need to catch, that's crossing the line. If the situation needs to be elevated then so be it, there's always a manager/supervisor. Many times the particular person just may not really know the correct policy. It happens.