Originally Posted by Scott Stoops

This is a business. It isn't the military, and they don't care if you're honorable or not. I prefer honesty personally when it comes to life, but knowing who you're dealing with and their perspective makes all the difference. We are a cost line on a spreadsheet to United airlines. Follow the contract, enforce and move on. This is a business transaction. The second that anyone hopes for more they've lost. United (read as any large business) just doesn't care. Modern merica. Warts and all.