Originally Posted by D Mantooth

Well, I guess I'll just assume they have bad memories!

Believing them is of course your right, and you don't know me from an anonymous webboard.

I'll stick with my first-hand recollection.

I'd only ask you to consider that while some reps felt the process wasn't followed, most know that it was. I'd also ask that you consider that the discrepancy might have come from a misunderstanding on one side or the other, rather than something nefarious.