Didn't want to start a new thread.

Planning to Jumpseat from Europe to USA next month on DL and have tight connection. Several times before I've paid my taxes and fees in advance to simplify things for the trip home and lessen the chance I miss the flight by waiting in the ticket line at the European airport. (I know I can't list for the Jumpseat until departing from the European airport, and I know as OAL I must ride in a cabin seat atm.)

But, at two USA airport ticket counters (DL mainline) in past week, I've been met with blank stares and their calls to the internal help lines have been useless. I've done this at least 5 times before (admittedly last time was over 2 years ago) and don't understand why the special services/ticket folks are no longer familiar with this?

Can anyone help with a DL computer reference on the procedure? I'd provide the star code, file reference, or whatever you call it, to the next agent and try again.

PMs welcome if you don't want to post here....thanks.