That's the difference between management and leadership. Managers do well for short term gains, but often miss the bigger picture. Leaders find ways to get the job done as effectively as possible. This country is in dire need of less bean counting managers looking for instant gratification and more leaders who look at the bigger purpose. I'm a firm believer that your people will work themselves to death for you if they believe that they are necessary and valuable to the sucess of the the venture. That's what Southwest has had. The odd part is that total pay is one of the smaller factors in creating that empowerment. Good employee relations with open and honest communication goes much farther to create that environment. When employees understand that cost structure that drives their pay and how they contribute to it, they will more quickly come to an understanding of whether their pay is fair or not.