Originally Posted by
boxer6
....Customers may tolerate this briefly, but that is not what is happening. In my mind this lapse in service quality to our customers that is WAY too common on our product and is unacceptable. Period.
Exactly. Who among us would tolerate a DB after they bought a ticket?
That we do it to our customers so often is disgraceful. Just like fuel stops after an Atlantic crossing. Unacceptable at the rate we've done them. So much for your connection. Pax will vote with their wallets and walk. That's the long term concern for me. Bye Bye profit sharing. Hello lousy rankings. This has nothing to do with the number of airframes. It has to do with optimal utilization of the assets available and the degradation of the brands product.