Originally Posted by
gonyon
I was thinking that there is more of a fundamental problem with the way they operate causing chronic operational meltdowns. I'm guessing that comes down from the top.
How about management gives us the tools to operate on time and efficiently. Not "hey there, you are the 30th caller."
The place operates like the drive-thru at McDonalds with a bunch of incompetent GED earning, dropouts working.