If Richard believes half of what he says about the important role pilots play in customer satisfaction, it won't take illegal action to quickly erode the premium Delta can charge at the moment. Stock price would quickly follow. NMB isn't going to monitor when the captain starts his engines, how much effort he puts into an efficient descent profile, how many pizza parties he orchestrates during IROPs, his comments and attention to Diamond Medallions, the frequency and quality of passenger updates during delays, nor the degree to which he panders to the FAs so they, in turn, treat passengers that much better. The list obviously goes on longer. Winning JD Power won't be possible without supportive employees on the flight deck. Richard knows the value of a constructive relationship with our union among so many other non-unionized employees. If this TA stinks and it actually gets kicked back (before or after a MEMRAT attempt), I suspect they'll come to Jesus in a hurry to keep the wheels from shaking off the bus.