The lip service being paid to customer service is starting to get a little nauseating. If we're not going to seriously change how we treat our customers, I wish we'd just keep quiet about it. It cant be that hard to set this right. It's not the pilots or flight attendants, it's the surly gate agents, the lack of gates, the poor communication with passengers, the awful gate areas, by the time the passengers get on the airplane they've already got a bad taste in their mouth.