I just got off the phone with Russ and if you want to hear it call him. To put it short in one of the typica heated arguments on the sapa forums someone posted a pilots personal address etc to intimidate said person. And the pilot felt things went too far and contacted sapa for help. The Thread was deleted and the information was reposted And then deleted again. The reps agreed that they don't have the time to deal with the constant monitoring and the endless drama it's not worth it anymore. Call Russ if you want an explanation.