I don't work for Eagle, or any American affiliated regional, so call it what you wish. But you never answered my original question, where are you going to spend your money next time? Which airline has the miracle cure where this will never happen? I would like to know for my personal travels next time.

The "I have more time than you" is a little unnecessary, my point was if you are in the industry you should understand how this can happen. I'm not justifying crappy treatment, but the wait happens, and sometimes if you go back you will have to wait even longer or CX, but again, you obviously already understand this because as you informed me, you have more time/ratings/experience.