I just want Kalymnos to post some more. It's fun reading. Too bad for his folks. Not to blame the FAs. From personal experience I was stuck in the De-Ice pad in PIT for 3 hours one icy day. Our flight attendant made sure every one of those passengers was cared for, and that is why no one complained about what was going on. I think a bad flight attendant wouldn't have stood a chance. Then again it's a contest of character.

The captain and myself also took turns going to the back and speaking with PAX and answering any questions they had. Believe it or not in some cases it makes a world of difference.

I care about passengers, but sometimes I really hate their god complex. I also don't like my world revolving around theirs.