Originally Posted by
Ellen
Par for the course.
Yep, you are right, Airline Crew absolutely hate passengers. They whine, and cry, dress unprofessionally, and demand free tickets even if they are 15 minutes late. We also hate that they leave their pretzel crumbs all over our planes, dirty diapers in the seat back pockets, don't cross their seatbelts, leave their blankets unfolded, should I go on . . . .
My suggestion, call or write AA, and depending on where you are from, write your Congressman. Let him know that you want him to demand that airlines charge more for their services so that they can hire better workers, (workers that care).
Address:
AA Customer Relations invites customers to send comments or inquiries via mail, fax or email.
U.S. Mail
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603
Fax
Fax: (817) 967-4162
I'd suggest the overnight mail, regular mail tends to get stuck on the ramp in DFW for well over 2-3 days.
Thank you for the info. as for all the other post that are attacking me and not defending the COMPANY, it is not that hard to look at your company and know when it is wrong or unethical. I never understood pilots, why MUST a pilot think that his/her company is the best out there. lets look at the facts:
1. Off a gate for 3 hours and no water given to pax in DFW with 70 pax on board. How can anyone with an education and any sort of humanity defend this behavior.
2. How would you feel if it was YOUR parents and a full price fair.
3. If I found out my FA's did not give any water for 3 hours Id call their boss immediately and have them suspended or worse. How did the Captain not know?
My issue is with the COMPANY not the crew, the crew must have been following some sort of protocol.
I fully understand the airline industry and the apathy that permeates the crews, but wrong is wrong and customer service should be the norm and humanity the least expected..