Originally Posted by
kalymnos
My issue is with the COMPANY not the crew, the crew must have been following some sort of protocol.
I fully understand the airline industry and the apathy that permeates the crews, but wrong is wrong and customer service should be the norm and humanity the least expected..
Quite frankly my friend, when airline companies don't give a crap about their employees (or their passengers,) why would you expect your crew to care about your parents, (because they are YOUR parents), that's mighty egotistical don't you think?
The phrase goes "Lead by example." I suggest that you call and write all of Congress, then write to all of the Executive leadership at the airlines and tell them to start LEADING. Tell them that their lack of leadership skills are so bad that it permeates throughout the whole airline industry, and that it is making their employees "Not-Give-A-Damn."
Then of course ask for a "FREE" pair of tickets. Remember the 21st Century is the "ME, ME, ME" Century.