I'll use this thread to get a word out to my FedEx bros... BEWARE ticket prices when deviating through the system. Take screen shots of your transactions.
Recently I deviated- as normal through the system. Original ticket price $XXX. Deviated ticket price $XXX minus $500. Invoice received $XXX PLUS $300!!!
I painstakingly double check what I'm doing when deviating. I always take notes of the numbers. I had the new ticket price to the penny. Where the invoice price came from I have no idea!
I had a screenshot of this transaction, just not of the whole page which showed the new ($XXX-500) ticket price. Take screenshots of everything!