Before you crap on them too hard consider doing all your booking with the computer program they have in there now. Its on par with FOX for begin flexible.

Here's what I do with corp travel….I QC the dates and seats, and try to say "thanks". As a 13 year commuter I can honestly say these ladies have gone out of their way many times to help me find a way to get where I need, stay under budget, and make it happen.

They ain't perfect some days. They do make a mistake here and there. They live in MEM and work in a cubicle. I'd slit my own throat if I had to do that. And I'll bet they are having do a lot more with a lot less based on everything else I've seen in flight ops the last five years...