My wow moment was---as I read each section I began to realize there are so many concessions or items that remain status quo ( or very very little improvement)--- all for a MERE COLA!!!!! My additional WOW was realizing so many of us are actually HAPPY or RELIEVED when a section or item didn't DEGRADE! After 4+ years of negotiations and record profits ---COLA, concessions, or status quo ( WOW)