Originally Posted by Groundhog

If you are a United pilot and you have checked in for the jumpseat, then you should have been given a JS/CASS card. That allows you to go down jetway and talk to the crew.
You are supposed to be given the JS card when it is printed. If you were not given the JS card, then make sure you ask the CS agent for it. If they refuse to give it to you, ask them to call for a supervisor. If they refuse to let you down the jetway, ask them to call for a supervisor.
If you are at a hub, you can contact the CPO and get them to help you.
If all of this fails, be sure to get the name of the CS agent and submit a JSAP.
I'm assuming you did all of this.
Yes, it would be great if everybody had the time and the inclination to make the walk. I'm a commuter too, and I know how important it is. In the meantime, we need to make sure that as individual jumpseaters, we hold the CS agents to their responsibilities as well.

Hog