I called ipad support out of desperation a month ago when my laptop wouldn't connect to Flying Together.

The gal who helped me was extremely helpful, had seen it before, knew exactly what to do, and walked me through what Bouldarian posted.

The week before I had called them for ipad support, and that guy was super helpful, too.

While much of the IT here is a train wreck, the support people for the ipad are awesome, and have knowledge beyond just the ipad.