You need to do the paperwork and call them a lot. I did the paperwork, which included a copy of the license and the required form more the two weeks before we hitched. We took off the day after the wedding and she still wasn't "processed". Went to someplace in middle of nowhere on St. Lucia and didn't have internet or phone service. When we left she still wasn't processed, so we flew back with her as my companion.

Returned home to a letter from the pass department indicating the marrige license had to be signed when we had submitted the initial paperwork. Never mind it said in bold that you can't sign it until after the marrige had occurred. I figured they would have refunded at least a portion...nope

This experience with a third party is exactly why the medical change in the TA was a horrible idea. I did exactly what I needed to do and their excuse was that I had not called enough to follow up with them.