Jfk is what it is...New York. There are plenty of options for crash pads there and many of the pilots will help you with information in giving info.including myself when you arrive. Typical crash pad price is from $200.00 to 350.00 avg being 230.00. Most in Kew Gradens.
As for schedulers, there are doing their jobs and many are new to their positions. They have lots of information they have to know or be aware of and just like pilots, contrary to belief, they do not know everything and do make mistakes, but so do we. As for being rude, personally, I have exp. maybe 1 or 2 a year but we all have bad days so maybe it was theirs. Treat them nice or with respect and most times you'll get the same in return. They are not there to be your friend per say but to do a job. This is my third airline and frankly I have no problems with them whatsoever. Am I happy with some of their decisions? Not always but thats the way it goes.
Rather than go into a speel on JFK ops or life there, I will gladly provide info via pm and provide true info if you wish. Good luck.