This place as we all know needs a senior management team who possess the capability and desire to operate a major airline as a customer service entity. Secondly, the management team, middle and upper need a paradigm shift in how they interact with and motivate employees. Third, the silos need to come down.

A perfect example, why are the flight attendants afraid to tell the gate "not" to board when the aircraft is 85+° and the pilot's aren't onboard?