Originally Posted by
SpecialTracking
This place as we all know needs a senior management team who possess the capability and desire to operate a major airline as a customer service entity. Secondly, the management team, middle and upper need a paradigm shift in how they interact with and motivate employees. Third, the silos need to come down.
A perfect example, why are the flight attendants afraid to tell the gate "not" to board when the aircraft is 85+° and the pilot's aren't onboard?
Agreed. How can we attract such a group? Throwing boat loads of money at someone has not worked. We had a pretty good group that left when ol'Jeff and the merger came to pass. I am hopeful Oscar does not belong in a trash can.