"He emphasized that the way to improve customer service was to fix employee relations first."

AMEN! Looks like he has his priorities straight!

Granted, we have a LONG way to go before we have good relations with management, but as a line dog, this guys gives me hope, and a willingness to be more of a team player. Call me a koolaid drinker...but i think its time we all started pulling in the same direction!