No flame intended: next time you are on campus come on over to the 4th floor and meet them. They converted a former conf room right in the middle of the floor.
Nice guys/girls - black, white, yellow, indian - best nerds for the least pay (+ travel benefits!) they could find.

Been there 3 times, always happy with their patience and customer service!
Not positive, but I don't think any calls go to India.