Originally Posted by
rokgpsman
What I'm getting at is that better companies value their employees more. They want employees to have a career with them, experienced employees are more valuable, they help the company operate better, solve problems and deal with customers in a better way, all of which increases customer loyalty and future business.
There is a balance between keeping operating costs low but still cultivating a work environment where people want to work there and do a good job with a smile on their face. Make a career there. Higher morale among employees causes them to voluntarily work harder, smarter and do more than just the minimum. Profit sharing plans that give back to the workers is another strategy.
That stuff is contagious, employees react to it and customers see it in the way the employees treat them. Otherwise a company gets employees that are not happy, they are looking for someplace else to work, just going thru the daily motions of the job, unwilling to do the extra things that make a difference, don't care if a customer has a good experience or not. Record profits don't mean a thing if the employee doesn't share in it. If you don't feel valued as an employee you don't feel any loyalty or obligation to the company, and that is a sad way to make a living. People with any drive, dignity and motivation at all will move on.
You're living in an age past or in a future utopia, not sure which. I really wish it could work the way you describe.
Companies don't value employees at all, your a number, a sprocket if you will. You are designed to fit into the system no different than any other piece of the puzzle. If the piece no longer fits, its tossed in the garbage and new piece will be brought in to replace the "faulty" piece. Whether the company operates better as a result of any extra effort put forth by an employee doesn't matter, the system is designed to work and be profitable with employees who don't care, or at the least common denominator. Anything in abundance of that is just icing on the cake and irrelevant to the companies bottom line, in fact you better be sure your going out of the way to provide extra customer service doesn't cost the company one extra red cent or you may be fired. So long as a company is not killing a paying customer with their product or service, the dollars will continue to flow in. There is too few companies now where differentiation even matters. They can get away with whatever they want because there is no other alternative. Customers are now primed to expect the worst service, a product that may or may not work, a service that may or may not come through for you. And you know what, they are all now to big to fail. I'm not specifically talking about Allegiant or even the airlines, I'm talking about corporate America in general.
The way you feel I'm sorry to say is irrelevant. I know I'm raining on your parade and well thought out post, but the reality is the systems put in place today are designed to deliver the product or service with the least human intervention possible. It's a natural byproduct of technology and automation. You will be replaced one day. You may laugh, but it is inevitable.
I accept all this and as a result I sleep like a baby at night, pursue other methods of earning, and fly like its my great hobby. One thing you will probably not be able to take away from my post is that I'm a pretty positive person in general!