Originally Posted by
FirstClass
You're living in an age past or in a future utopia, not sure which. I really wish it could work the way you describe.
Companies don't value employees at all, your a number, a sprocket if you will. You are designed to fit into the system no different than any other piece of the puzzle. If the piece no longer fits, its tossed in the garbage and new piece will be brought in to replace the "faulty" piece. Whether the company operates better as a result of any extra effort put forth by an employee doesn't matter, the system is designed to work and be profitable with employees who don't care, or at the least common denominator. Anything in abundance of that is just icing on the cake and irrelevant to the companies bottom line, in fact you better be sure your going out of the way to provide extra customer service doesn't cost the company one extra red cent or you may be fired. So long as a company is not killing a paying customer with their product or service, the dollars will continue to flow in. There is too few companies now where differentiation even matters. They can get away with whatever they want because there is no other alternative. Customers are now primed to expect the worst service, a product that may or may not work, a service that may or may not come through for you. And you know what, they are all now to big to fail. I'm not specifically talking about Allegiant or even the airlines, I'm talking about corporate America in general.
The way you feel I'm sorry to say is irrelevant. I know I'm raining on your parade and well thought out post, but the reality is the systems put in place today are designed to deliver the product or service with the least human intervention possible. It's a natural byproduct of technology and automation. You will be replaced one day. You may laugh, but it is inevitable.
I accept all this and as a result I sleep like a baby at night, pursue other methods of earning, and fly like its my great hobby. One thing you will probably not be able to take away from my post is that I'm a pretty positive person in general!
Tragic but 100% accurate. But if taken to the extreme as seen at Allegiant, there comes a point where that philosophy becomes intolerably expensive. Beyond the expensive waste of unproductive, disengaged, angry workers, If the cheapest option is always chosen (experienced skilled labor, software, equipment, parts), the results in our business can be downright catastrophic. As seen at ValuJet.