Originally Posted by
Vito
This lean, operating theory has brought UPS a ****load of bad press from 2 years ago. Its a product of the bean-counters/MBA types who only look at the bottom line and not at service and maintaining the good will of our customers.
Man, this is SO true. I just finished watching a national news story that is essentially slamming FEDEX for it's Christmas delivery failures. Of course, the beans blame it on the weather and not their own incompetence. The college boys and girls with MBAs need to quit living in academia and get a whiff of the real world. We (pilots) should all be concerned for our futures (and retirements) because these knuckleheads are going to "cost cut" us into bankruptcy.