Originally Posted by Deespatcher

Maybe we just got it right this year? But go back to 2013 and that disaster... Well the hands on the other foot this year. And I sympathize with the weather issues, but that was one night (shame on you for orderin little Susie's most crucial Christmas gift on the 23rd!!!). However, A fewlof the irate quotes seemed to reference days of delays. That seems hard to fathom... Until you realize that the customer service aspect takes a back seat to the bottom line.

Suprisingly, we did well handling the volume, after the first week of December at least. Personally, I avoid FEDEX ground service if given the option. The express I'll use in a heartbeat, but for ground, I'll pick brown any day or even the USPS.