Actually, I represent IB here (as well as answering that email), and my job is to pass on concerns to the techs directly.

However, before I can do that I need information so I can recreate the problem.

When you say the thread is not working properly, what exactly is wrong with it?

Bob says that there are too many redirects - what page is that happening on? Have you tried logging out and back in again to see if that helps?