Originally Posted by thevagabond

Like cardiomd eloquently said, they're nervous. They probably don't like flying to begin with and are anxious. And some of our brother's haven't exactly been behaving in a manner that fills them with a warm and fuzzy feeling when surrendering their lives and all control to us. I never take it personally and spin it back as a joke with a big smile and then engage them in small talk and personal attention. It works great to put them at ease.