Unfortunatly its a double edged sword.... to the pax, the PILOTS are the airline. Its not mgts fault in their eyes... its the FACE of the airline. So.... all though the pilots are trying to make a point... one I support by the way.... they also garner some bad press at the same time...

the savy person may see through it and realize that its a management issue... but the average joe blow just sees the FACE of the airline.