Originally Posted by Old UCAL CA

You are correct in your assessment. However, it does go deeper.

Multiple decades ago, United came up on the short end with regard to a couple of descrimination-type lawsuits. Ever since that time HR has been totally obsessed with the concept of "diversity" (not just "ethnicity," age, gender, etc.) hiring. Unfortunately, it has come at the expense of excellence to the point that this company is steeped in mediocrity.

All airlines have to comply with the same rules. Delta and Southwest just do a better job of diversity hiring and maintaining service industry excellence via personality and hiring skill sets. They do a much better job across many labor classifications.

Two contracts (FA's and Tech) would not turn this place. All that would get would be mediocrity without contract issues. Better hiring will.

Just my humble opinion of course...and it's free.