Originally Posted by CousinEddie

The irony is that it is clear that Jeff Smisek would have been an awful airline pilot. The principals of CRM, which have applications in any managerial scenario, were completely alien to his being. He shut down those that questioned him and surrounded himself with yes men and women. This allowed one poor decision after another to be implemented and go unchallenged. The result is that we now work for the weakest major airline in America which will be the most vulnerable to the next industry calamity.