https://www.facebook.com/delta/videos/1128997300452784/

Indeed. Weep.
Weep for our future.
United and the word "friendly" should not appear in the same sentence.
Before I hear another CEO give lip service to "customer service" I hope he/she spends at least 30 secs each day on the United Facebook page taking in the vitriol. Clearly between the "flyer friendly" bull**** and united's actual operation, something got lost in the translation.




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