Originally Posted by
BrandiNett
I didn't realize that a polite, professional acknowledgement of someone's suggestion was robotic of me. Thank you ever so much for your helpful input! I just don't know what I would do without your intimate knowledge of how my job works or your many years of providing professional customer service.
SqueeG:
I did pass your concept on as noted and I spoke with the guy who updates the profiles about it earlier. He said it is a good idea, but he has no idea if or when it would happen.
APC used to be the place to go to for information on specific airlines. Quality, up-to-date, no BS information. When someone submitted changes they're usually posted within hours, not weeks or months. I once submitted a correction on a specific airline and within 2 hour received an email response asking me for additional details. 30 minutes after the additional info was submitted the correction had been made on that airline's profile.
When APC founders sold this forum to InternetBrands the quality of the information diminished and the message forums are now slowly turning into just another flightinfo.nonsense site..
Maybe you've had "years of of professional customer experience" but the original owners of this site spoiled us with actual customer experience. They were pilots, they understood pilots, they updated the interview and airline profiles VERY promptly and they listened to our feedback as opposed to responding to critique with rolling eyes emojis. You don't listen. You say you do but these are just empty words. You're just another manager.