Originally Posted by Qotsaautopilot

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The first and easiest step to improving the customer experience would be sending the pilots a contract that is worthy of being ratified. At that point many of us will go back to propping up their operational failures which contribute to our horrible reliability. currently I have quit micromanaging the baffoonary they have implemented in every department needed to support us. When they are serious about compensating us at what a professional Airbus pilot is getting compensated then I'll go back to micromanaging their lack of leadership.

To be clear I do everything in my job description as a professional to operate the flight as safely as possible. What I don't do is all the stuff outside of my job description to make up for inadequacies elsewhere.