Originally Posted by Qotsaautopilot

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The first and easiest step to improving the customer experience would be sending the pilots a contract that is worthy of being ratified. At that point many of us will go back to propping up their operational failures which contribute to our horrible reliability.

To be clear I do everything in my job description as a professional to operate the flight as safely as possible. What I don't do is all the stuff outside of my job description to make up for inadequacies elsewhere.