Originally Posted by iaflyer

Some people who have insurance issues have had success by contacting the ALPA R&I person, Karen Browne-Fleck. If you can't get any solution from MetLife then go to her. Her email is in the "Check your check" email we just got, near the top.

She's on the ball - I emailed her about a simple issue at 9pm on a tueday, had the answer within a few minutes.