We just got an e-mail about this from my airline's JS committee. Apparently SWA no longer does Zed listings over the phone, and the agents are getting confused. We're told to make sure they know that we're listing for the jumpseat (not nonrev) and if that doesn't work, it's still acceptable to list at the gate. Supposedly SWA's jumpseat committee is aware of the issue and is working on it.