That's a good question eaglefly. A culture change was needed at AMR. DP assured multiple work groups that it would be a top priority if a merger were to occur. The work groups bought in and now years later APA is asking where is the culture change and recently DP has challenged AAG's middle management to step up, fall in line or get with the program depending on how you interpret his comments. AAG responded to APA's letter by saying in essence we have failed to timely correct the culture issue. So here we are back to the trust issue. DP says there needs to be a culture change, Ric says new hires will upgrade/flow in 2.5/5.5 but these issues seem all but dead in the water. Until management buys into a culture change it won't happen. This includes marketing slogans including words like "guaranteed" and "expecting". At a minimum employees need to be able to trust their leadership.