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The only shot I'm taking is at those pilots who for whatever reason won't lift a finger to fix a situation they can fix. I never advocate violating the book, I'm a former lUAL type and you know how we can't fly without the book, but I advocate taking authority where we have it.

Example:
I'm a commuter on a very cold early winter morning flight, the flight crew is delayed due to a short night layover and the CS has decided to board a cold airplane ( freezing cold) so it would be ready when the pilots showed. Now I'm an JSter and in uniform, so the Purser/A/Lead F/A asked me if I could get the airplane warmed up? Well it's not my job, I'm not getting paid and I no longer am qualified on the Bus, so what should I do?

I went and got the heat put on the airplane and by the time the pilots showed things were thawing out and I had my coffee.

Of course I could have made an announcement to the folks and said write management for their excuses and poor performance.

I know so many other pilots who have done things to help their customers, and fellow UAL employees even when it wasn't their job. So call em, get the air removed (or fix the hose), start the APU, or something please!