Originally Posted by
full of luv
How does a crew walk past the pax in the terminal after ALG says here's a hotel voucher, or your $59 refund, and now they're stuck in Sanford (not even mco to buy a new ticket on another airline). I always wonder if ALG had a provision where the crew could leave via the airstrairs and tarmac instead of being subjected to a rather angry mob in the terminal?
Allegiant crews walk past customers the same way Delta, United, American, etc. crews walk past their customers during a weather/operational/maintenance meltdown in ATL, DFW, ORD, IAH, EWR, LGA, etc. Do all those airlines have provisions where their crews can leave without seeing their customers waiting at the customer service desk for hours and others sleeping on the floor waiting til the next day? The reality in the airline world is weather/maintenance/ operational problems happen and that is just the way it is. Let me know what airline never has operational problems and never has a ticked off passenger. I'd love to work there.