Last Place? High Five!

As for gripes, Berry said, “our goal is to have zero complaints. But history shows any time an airline comes into the market with a new model, it takes a few years for the consumers to embrace it.”...'We are currently looking at several areas of our operation where can improve our on-time performance.”

A few years? C'mon, Paul: Spirit has been a ULCC for almost a decade, and customers will never embrace the operational circus and low employee morale at Spirit. It's embarrassing.

Management can't keep blaming their perpetual last-place rankings on the stupidity of customers, forever.

They also don't have enough "crumb buster" pilots to keep cleaning up after the messes they create.

Besides, "crumb busters" are often busy pursuing their favorite pastime: blaming "entitled millenials" for the world's problems that their own generation created. You have to have some outlet to relieve the stress of monitoring Flica 24/7!