Originally Posted by tomgoodman
Smells like a classic "bait-and-switch" ploy.
Or maybe it's a "loss leader" such as department stores use to get customers into the building. Once on the line with a reservations clerk, customers will surely buy several high-priced tickets to other destinations.
How can you "bait-and-switch" when they fly on the airline trying to get their business only to find its employees are generally ****ed off at the world and , overworked, underslept and losing all their pay and benifits?! Not a good equation for service with a smile...