Wanted to chime in on luggage works.

Bought my first one 20 years ago. It lasted 10 years. Then my second one lasted about 5 years. My third one was a disaster. Zipper handles all busted off and stripped zippers and a frame that was like a 1985 Hyundai, the screws and assembly just crap. I emailed twice and called twice and they didn't even respond.
It was a good company until LW took over. Samsonite from now on or I'll explore anything else.
Thanks for the rant!