Originally Posted by
Old UCAL CA
"I don't think I've ever observed or worked for a company that has had as many "wrong" people in customer contact positions as United.
I was in the industry a long time and United was always one of the biggest with a superior network. However, it was rarely considered the best, nor was it nimble in the market place. That was always left to Delta...and that goes back to before some of the new guys were born.
I was in the Delta "system" for 16 years. They've got as many "wrong" people as UAL does. Big D hasn't always been the golden child it is right now. Not sure what you are remembering but I had/have a very different opinion of them than you do apparently.
SSDA: same $&@#, different airline.